We are here for you!
Do you have questions about our products, orders or would you like to find out more about us? Here you can find all contact options:
Company information:
Minos c/o GECCO Service GmbH
Gewerbering Süd 2
D-97359 Schwarzach a. Main
E-Mail: minos@gecco.de
Phone: +49 (0)9324 9817 230
Fax: +49 (0)9324 9817 66
Managing Director:
Christoph Schubertrügmer
Company headquarters:
Schwarzach a. Main
How to reach us:
We are available to answer any questions or concerns you may have during our office hours:
• Monday - Friday: 09:00 - 17:00
Frequently Asked Questions
Find answers to frequently asked questions about shipping, delivery and returns.
shipping costs and delivery times
• Up to 30.00 € : 8.10 €
• €30.01 – €78.99 : €6.90
• From 79,00 € : Free
We deliver to the following countries:
• Germany
• Austria
• Switzerland
• EU Zone 1 (e.g. Belgium, Netherlands)
• EU Zone 2 (e.g. Italy, Sweden)
• EU Zone 3 (e.g. Greece, Portugal, Finland)
• USA
For other countries or special requests please contact us at minos@gecco.de .
• EU Zone 1 : 15.70 € – 45.18 € (depending on weight)
• EU Zone 2 : 15.80 € – 45.18 € (depending on weight)
• EU Zone 3 : 16.02 € – 48.65 € (depending on weight)
• Shipping costs for the USA : $49.95 (depending on weight and region)
Note : Shipping costs may vary depending on the region and weight of the package. For further questions please contact us directly at minos@gecco.de .
• Within Germany : 2-4 working days
• Within EU zones: 4-7 working days
• USA: 10-14 business days
Yes, you will receive a tracking number once your order has been shipped.
Returns and Refunds
You can return products within 30 days of receipt. Please ensure that the items are in their original condition and unopened . Return shipping costs are the responsibility of the buyer unless the goods are faulty or damaged.
To request a refund, please contact us at minos@gecco.de with your order number and the reason for the return . We will review your request and send you further instructions.
We do not accept returns for:
• Opened or used products
• Items that are outside the 30-day return period
• Products made especially for you
• For orders over €79 , we will cover the return shipping costs provided a return order has been requested.
• For orders under €79, the buyer bears the return costs.
• Note: This policy does not apply to orders cancelled before shipping.
Please contact us before returning the item to receive a return order and confirmation. Returns without a prior order cannot be processed. You can request a return order informally using our contact form or by email to minos@gecco.de .
Please contact us before returning the item to receive a return order and confirmation. Returns without prior request cannot be processed. You can request a return order informally by email to minos@gecco.de .
After receipt and inspection of your return, all payments (including the original delivery costs) will be refunded within 14 days to the original payment method used.